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  • What is a perfume decant?
    A perfume decant is a smaller amount of perfume transferred from an original bottle into a smaller, portable atomizer. It's an ideal way to try out new scents without buying a full bottle straight away.
  • Are Marscentme perfumes authentic?
    Yes, absolutely! We only work with perfumes that are 100% authentic, purchased from authorized suppliers or from the brands themselves. We never work with fakes or imitations of perfumes; a policy that we take extremely seriously.
  • In what formats do you offer decants?
    Our decants are available in two sizes. For niche perfumes 5 ml and for all others 10 ml.
  • Are the perfumes from the collection authentic?
    Yes, all our decants come from original perfume bottles. We guarantee that nothing is added or modified to the perfume. What you receive is 100% authentic.
  • Can I also order whole bottles?
    Yes, we also sell several whole bottles of perfumes from our range through the Shop! Is your favorite out of stock? please contact us.
  • Can I also order separate travel cases?
    Yes, you can order different colored travel cases through the shop.
  • Can I request a specific perfume that is not in your range?
    Yes, you can contact us at contact@marscentme.com with your request. We do our best to accommodate special requests.
  • I recieved two different designs of travel sizes?
    We are currently switching over to a new travel size design. You may receive the original design. However if you look at the product page and the new design picture is shown you will receive the new design.
  • How long will it take before I receive my order?
    Orders are processed and shipped within 1-2 business days. Delivery time depends on your location, but usually takes 2 to 3 business days. You will receive a tracking number once your order has been shipped.
  • What should I do with a damaged, wrong or missing order?
    We know you were looking forward to your order and are very sorry that this happened! Contact our Customer Help Team by sending an e-mail. Please attach a photo of your damaged or incorrectly delivered perfume and we will come up with a suitable solution.
  • Which countries does Marscentme ship to?
    We currently deliver to almost all countries within the EU. When you enter your address, you will immediately see whether your order can be shipped to your country.
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