Refund Policy
A Legal Disclaimer
We want to assure you that we stand behind everything we sell.
Refund Policy - The Basics
Upon receiving a product from the MSM Shop, you have a fourteen (14) day cooling-off period. If you wish to return your order, please contact Customer Help by sending an email to refund@marscentme.com, indicating that you are exercising your right of withdrawal within the fourteen (14) day cooling-off period. If the shipping date occurs within this cooling-off period, you must return the received package to us. Once we have received the package in good condition, we will provide written confirmation of the cancellation within the cooling-off period.
The product must be returned in its original condition: unopened, undamaged, and, if applicable, sealed. After receiving confirmation of your return request, you must send the product back within fourteen (14) days to the following address:
Marscentme, Attn: Customer Help, Jakkele Weidemastraat 26, 9076 EK Sint Annaparochie, The Netherlands
Customized products are excluded from the aforementioned cooling-off period. These products cannot be returned or exchanged for money. MSM Gift Cards can only be returned within the cooling-off period if they have not been redeemed and are not personalized (e.g., physical hardcopy cards).
The cost of returning products is your responsibility. We recommend keeping proof of shipment to ensure you can demonstrate that your order has been sent to us.
Once we have received the returned product in good condition, we will refund the full purchase price to your account within fourteen (14) days, provided the return conditions outlined in the second statement.