Shipping Policy

A Legal Disclaimer

At Marscentme, we strive to ensure a smooth and efficient delivery process from the moment you place your order to the moment it arrives at your door. Here's what you can expect:

Shipping Policy - The Basics

Order Processing

Once your order is placed, our team immediately begins processing it. We aim to process all orders within 24-48 hours (excluding weekends and holidays).

Delivery Timeframes

After your order has been processed, it will be shipped promptly. Delivery times vary depending on your location:

Within the Netherlands: Standard delivery takes 1-3 business days.
Within the European Union: Standard delivery takes 2-8 business days.

We are committed to providing fast, reliable shipping and will do our utmost to meet these timeframes.

Unexpected Delays or Issues

While we do everything possible to ensure timely delivery, unforeseen circumstances may occasionally arise. In such cases:

If there is a delay, we will notify you and keep you informed throughout the process.
Orders may need to be canceled due to reasons such as suspected fraud or shipping restrictions. If this happens, we will contact you immediately and assist in placing a new order if needed.

Customer Support

If you have any questions about your order or need assistance, our dedicated customer care team is here to help. Please email us at contact@marscentme.com, and we will respond promptly.

What to Include in the Shipping Policy

Our Commitment to You

Thank you for choosing Marscentme for your fragrance needs. We truly value your business and are committed to delivering an exceptional shopping and delivery experience.